Adnan Mandzo was born in Sarajevo in 1977 and, due to the sequence of unfortunate circumstances in 1992, he fled to the Netherlands. Today he owns the IT company DDC which has been steadily growing every year. His motives to return to BiH, says Adnan, were private, emotional, and financial. He wanted a change and a new beginning, and also to contribute to the development of his native country because he believes it has big potential when it comes to successful business doing and progress.

Having worked for two years as a human resources manager at the DevLogic company, he accepted the position of director with the DDC. Subsequently, under Adnan’s leadership, the company consistently grew.

DDC provides administrative services to foreign companies, mostly related to data entering and processing (Business process outsourcing). Adnan believes that there is a huge range of services that can be provided and that most foreign companies can save by entrusting some parts of the work to someone else, such as DDC, who is cheaper and faster in doing it for them.

The strength of the company, according to Adnan, is its diversity in terms of the number of languages the employees are actively using.

The company mainly employs young people, and the number of employees often varies, given that most of the staff is hired on a project basis. On the average, the company employs between 20 and 30 people, 70% of whom are women.

Not only that the company contributes to creation of new jobs, it also offers opportunities for employment and easier integration to members of the diaspora who have decided to return to the country, but also to young people who are beginning their careers and want to learn something new, and stay in BiH. In addition, the company often hires people who have been unemployed for a long time and DDC is often a springboard for them, to find employment more easily in other companies, and higher positions.

Paperwork and bureaucracy is a major obstacle that DDC encounters on a daily basis, as do all other companies in Bosnia and Herzegovina: it is very difficult to come up with incentives, for example, for employment of young people and women.

The company plans to introduce the provision of documents’ digitizing services. “Damages are considerable in hard times, as was the case with the recent fires or floods, which can partially or completely destroy the invaluable archives”, said Adnan. “For all of us, as well as our children, it is of utmost importance to preserve our heritage and prevent that such documents disappear forever”.

The IT sector, according to Adnan, has ideal potential for incentives and investment, and does not require any physical transport of goods. What is needed is the IT infrastructure and high-speed internet connection, which is on a quite high level in BiH. He concludes that we need not go far to see the examples of good practices, such as the case of Poland, that has benefited enormously in this sector, and which in 2013 organized the world’s largest IT conference, previously held in Germany.