Bosnia and Herzegovina

Bosnia and Herzegovina

– An Emerging Outsourcing Destination

Bosnia-Herzegovina is a developing country in the Western Balkans, the heart of South-East Europe. Located between the Danube river and the Adriatic Sea, the Western Balkans and Bosnia- Herzegovina represents a bridge between East and West, a crossroad of civilizations and cultures – its capital Sarajevo is sometimes called the “European Jerusalem”. This geopolitical position has through the years made Bosnia-Herzegovina a true multicultural, multilingual, and diverse jewel, but with an authentic European cultural identity. Over the past couple of decades, following the dissolution of former Yugoslavia, Bosnia-Herzegovina has made impressive economic progress and reforms, in the process emerging as an attractive location to do business and invest, particularly in the Business Process Outsourcing (BPO) sector.

Why Restart?

Our goal is to help Restart’s clients choose the best outsourcing service provider matched to their specific needs and resources.

We work on our client’s behalf by representing their best interest before potential outsourcing providers.

Top Talent & Quality Gurantee

We will match you with experts that have been assessed and quality assured by Restart. Only a small percentage of experienced companies with strong referrals have been accepted into Restart’s network.

Time Efficient & Customized Solutions

There is no need to waste time on analysis, shortlisting, and researching potential partners. Restart does all that for you, pairing you with the perfect match. Based on our data-driven input and advice, you can make an informed decision before moving forward.

Risk Free & Cost Effective

Having a European partner that complies with all professional and legal standards and facilitates operations in one the most price-competitive outsourcing destinations, without jeopardizing the quality of service, ensures a risk-free and cost-effective investment.

Bosnia and Herzegovina


GDP Per Capita:

– 5,500 EUR (2019)

Average Monthly Wage:

– 428 EUR

VAT: 17%

Corporate Tax: 10%


– BAM = 0.51 EUR

Outsourcing in Bosnia-Herzegovina

Over the past decade, Bosnia-Herzegovina has emerged as the new “outsourcing hotspot”. The country’s growing talent pool of young, highly skilled, multi-lingual professionals together with low labor costs, has attracted a growing number of foreign investors and global BPO providers. They have either established business centers in Bosnia-Herzegovina or entered into partnerships with the country’s growing number of locally owned and operated BPO service providers.

Bosnia-Herzegovina’s fast-growing local technology sector are continuing to attract investments in more sophisticated ITO and KPO services, such as software design and programming to electrical engineering and architecture.

Current international contributors include:

  • Competence Call Center (CCC)
  • Direct Data Capture (DDC)
  • Teleperformance
  • Trizma

Number of specialized BPO/KPO providers ▼


Number employed in the BPO sector ▼


Number of ABSL members ▼


Why outsource to Bosnia-Herzegovina?

Low Costs

– Tax advantages

– Provides most competitive locations

– Represents real value for money i.e. utilities, communication, office rent, professional services (accountancy, legal  advice, recruitment)

– Local talent comes at a lower cost without compromising in quality

Skill, Talent, Language Proficiency

– Provides large, well-educated workforce

– Local universities produce about 16,000 graduates each year, most of which are very proficient in English and German

Read more

Staying Domestic

– one-to-two-hour flight from most major European capitals and business centers

– number of cheap flights available

– nearby country offers significant advantages for firms based in Western Europe

– more convenient for a company to set up a development center

– closer to home both geographically and culturally

Tax Rates

– low compared to other locations in Europe

– local corporation tax is 10 percent

– VAT is currently 17 percent

– withholding tax rate is 10 percent

Client Confidentiality

– privacy, and security are key priorities for businesses and society

– local businesses that manage the data of EU citizens are required to comply with GDPR regulations

– Compliance with all regulations and business standards is necessary for building trust and providing a great service

Currently, Bosnia-Herzegovina has about 90,000 students within tertiary education of which a quarter are estimated to be very proficient in German (B2 level and above), this amounts to almost 18,000 potential BPO industry employees.

At the national level including Sarajevo, Tuzla and Banja Luka there are over 200,000 enrolled students at all levels of educational institutions across the country.

An estimated 300,000 people below the age of thirty in Bosnia-Herzegovina are currently learning German. Most of these young people take advanced language courses to get access to work opportunities abroad.

Bosnia-Herzegovina loses a lot of its young people to emigration each year, but our market knowledge indicates though that a lot of young people are willing to stay if competitive job opportunities arise.


Some of the key features of the labour force in Bosnia-Herzegovina

Real Estate Insights


Most developed office market in Bosnia-Herzegovina due to:

1) high density of businesses

2) governmental and non-governmental organizations

Modern Upgrades (of SJJ):

– Recent years have seen an upturn in the quality of available business premises (new construction & refurbishments in prime city locations)

– Current office class ‘A’ and class ‘B’ stock amounts to around 125,000 square meters GLA (gross leasable office area)

Class A – accounts for approx. 70%

Class B & B+ – accounts for the remaining 30%

– Stari Grad

– Centar

– Novo Sarajevo

– Novi Grad

– Ilidza (less expensive real estate, pleasant surroundings, close to university and airport)

– Moderate traffic

– Convenient commute (trolley, tram, bus, taxi)

– Airport is close from any part of the city

-Office Market  rents and vacancy rates are below 10%

a) Class A Buildings: around €14 –€18/m2/month

b) Class B Buildings: around  €9 – €13/m2/ month

c) Rent in suburban areas: around €5 – €9/m2/month.