Bosnia and Herzegovina

Bosnia and Herzegovina

– An Emerging Outsourcing Destination

Bosnia-Herzegovina is a developing country in the Western Balkans, the heart of South-East Europe. Located between the Danube river and the Adriatic Sea, the Western Balkans and Bosnia- Herzegovina represents a bridge between East and West, a crossroad of civilizations and cultures – its capital Sarajevo is sometimes called the “European Jerusalem”. This geopolitical position has through the years made Bosnia-Herzegovina a true multicultural, multilingual, and diverse jewel, but with an authentic European cultural identity. Over the past couple of decades, following the dissolution of former Yugoslavia, Bosnia-Herzegovina has made impressive economic progress and reforms, in the process emerging as an attractive location to do business and invest, particularly in the Business Process Outsourcing (BPO) sector.

Bosnia and Herzegovina

KEY FACTS AND NUMBERS

Population:

– 3.3 million

Time Zone:

– CET (GMT+1)

Capital:

– Sarajevo

Other Major Cities:

– Banja Luka, Tuzla, Mostar, Zenica

Official Languages:

– Bosnian, Serbian, Croatian

Secondary Languages:

– English, German (most common)

Airports:

– Sarajevo

Other Airports:

– Banja Luka, Tuzla, Mostar

GDP Per Capita:

– 5,500 EUR (2019)

Average Monthly Wage:

– 428 EUR

VAT: 17%

Corporate Tax: 10%

Currency:

– BAM = 0.51 EUR

Outsourcing in Bosnia-Herzegovina

Bosnia-Herzegovina has emerged as a new “outsourcing hotspot” over the past decade. The country’s growing talent pool of young highly skilled multi-lingual professionals, together with low labor costs has attracted a growing number of foreign investors and global BPO providers, who have established business centers in Bosnia-Herzegovina or entered into partnerships with the country’s growing number of locally owned and operated BPO service providers.

Bosnia-Herzegovina’s fast-growing local technology sector is also attracting investment in more sophisticated ITO and KPO services, from software design and programming to electrical engineering and architecture.

Major international players currently with a presence in Bosnia-Herzegovina include CCC, DDC, Teleperformance and Trizma.

Number of specialized BPO/KPO providers ▼

65+

Number employed in the BPO sector ▼

3000

Number of ABSL members ▼

30+

Why outsource to Bosnia-Herzegovina?

Low Costs

Aside from the tax advantages, Bosnia-Herzegovina is one of the most competitive European locations when it comes to doing business. The country represents real value for money when it comes to typical business costs such as utilities, communication, office rent and professional services such as accountancy, legal advice, and recruitment. Also importantly, local talent comes at a lower cost than in neighboring Central and Eastern Europe countries, without compromising in quality.

Skilled Local Talent Pool and Language Proficiency

Bosnia-Herzegovina has a large, well-educated workforce – its people are its most valuable resource. Tertiary education enrollment rates have been extremely high over the past decade. Local universities produce about 16,000 graduates each year, most of which are very proficient in English and German. The expertise, skills and experience of the workforce in B&H is additionally demonstrated by the fact that there is a great number of very successful companies providing outsourcing services with excellent references, as well as a big number of successful individuals employed in big international corporations. This is a guarantee for the quality of service provided.

Within Easy Travelling Distance and Same Time Zone

Bosnia-Herzegovina is a one-to-two-hour flight from most major European capitals and business centers, with a number of cheap flights available. Outsourcing operations to a nearby country offers significant advantages for firms based in Western Europe. It is much more convenient for a company to set up a development center in a European country such as Bosnia-Herzegovina than in more distant locations such as India for the simple reason that it’s closer to home both geographically and culturally.

Low Tax Rates

Tax rates in Bosnia-Herzegovina are low compared to other locations in Europe. The local corporation tax is 10 percent, compared to a European average of 30 percent. VAT is currently 17 percent, the withholding tax rate is 10 percent and there is a single flat income tax rate of 10 percent, with additional incentives for employees.

Confidentiality Matters

In today’s digital connected world data confidentiality, privacy, and security are key priorities for businesses and society in general. As a potential candidate for EU membership Bosnia-Herzegovina local businesses that manage the data of EU citizens are required to comply with GDPR regulations. Compliance with all regulations and business standards is necessary for building trust and providing a great service.

HUMAN CAPITAL

Some of the key features of the labour force in Bosnia-Herzegovina

Talent Pool – A Closer Look

Currently, Bosnia-Herzegovina has about 90,000 students within tertiary education of which a quarter are estimated to be very proficient in German (B2 level and above), this amounts to almost 18,000 potential BPO industry employees.

At the national level including Sarajevo, Tuzla and Banja Luka there are over 200,000 enrolled students at all levels of educational institutions across the country.

An estimated 300,000 people below the age of thirty in Bosnia-Herzegovina are currently learning German. Most of these young people take advanced language courses to get access to work opportunities abroad.

Bosnia-Herzegovina loses a lot of its young people to emigration each year, but our market knowledge indicates though that a lot of young people are willing to stay if competitive job opportunities arise.

Real Estate Insights

Sarajevo is the most developed office market in Bosnia-Herzegovina due to the high density of businesses, governmental and non-governmental organizations, as well as international companies, basing their offices in the capital. The remaining office stock is located in major cities like Banja Luka (the capital of Republika Srpska entity), Zenica, Tuzla, Bijeljina and Mostar, all of which have more than 100,000 residents. Current office class ‘A’ and class ‘B’ stock in Sarajevo amounts to around 125,000 square meters GLA (gross leasable office area). Of this, class ‘A’ office space accounts for approx. 70% and class ‘B’ and ‘B+’ account for the remaining 30%.

DEMAND

Rents and vacancy rates are below 10% in the Sarajevo office market class ‘A’ buildings. The monthly rents are around €14 –€18/m2/month for class ‘A’ and around €9 – €13/m2/ month for class ‘B’ office premises. The monthly rent in Sarajevo suburban areas ranges between €5 – €9/m2/month.

Why Restart?

Our goal is to help Restart’s clients choose the best outsourcing service provider matched to their specific needs and resources.

We work on our client’s behalf by representing their best interest before potential outsourcing providers.

Top Talent & Quality Gurantee

We will match you with experts that have been assessed and quality assured by Restart. Only a small percentage of experienced companies with strong referrals have been accepted into Restart’s network.

Time Efficient & Customized Solutions

There is no need to waste time on analysis, shortlisting, and researching potential partners. Restart does all that for you, pairing you with the perfect match. Based on our data-driven input and advice, you can make an informed decision before moving forward.

Risk Free & Cost Effective

Having a European partner that complies with all professional and legal standards and facilitates operations in one the most price-competitive outsourcing destinations, without jeopardizing the quality of service, ensures a risk-free and cost-effective investment.