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Omnichannel Outsourcing Services
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Omnichannel Outsourcing Services

What is omni-channel? Omni-channel communications or contact center is a channel where interactions with customers are integrated seamlessly into one. This includes communication made from actual stores or outsourced channels. They may be in the form of email, SMS, calls, or chats. Agents may switch from one interface to another without losing customer details gathered...

Legal process outsourcing
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Legal process outsourcing

Outsourcing legal work has become a trend in the past few years. It is a growing trend in the legal profession due to the increasing fees and prices for legal services locally. No company or firm can function without a legal department that gets all the work sorted out and worked. It is an essential...

Why do you need to outsource your Financial Administration?
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Why do you need to outsource your Financial Administration?

One of the most crucial factors in any business is financial management or financial administration because every decision made will eventually influence the outcome of the firm’s success and performance. Financial administration also includes generating and monitoring financial reports. By providing relevant information or developing an investment portfolio, they offer investment support and insight. Financial administrators...

Accounting Industry in BiH: Stable yet Unexploited
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Accounting Industry in BiH: Stable yet Unexploited

The accounting sector in Bosnia and Herzegovina is underdeveloped compared to the larger, more economically developed countries of the world. The reason for this is simply the smaller number of large companies and organizations that would use more complex and professional accounting services. Despite this fact, some of the largest international accounting firms such as...

Impact of COVID 19 on Wood Processing Industry in BiH
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Impact of COVID 19 on Wood Processing Industry in BiH

The wood sector of Bosnia and Herzegovina has been significantly affected by the negative consequences of the COVID-19 pandemic. During the pandemic period, the companies had a drop in exports of almost all products compared to last year, except for construction carpentry. The biggest drop in exports was in April, while a slight recovery was...

Success story: Jitasa
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Success story: Jitasa

Jitasa is the leading US company in accounting and bookkeeping for the Non-Profit sector and Non-Governmental Organizations, that has also been established in Bosnia and Herzegovina where now employs over 60 people. All employees are young, under 30 years old. It was founded in 2006 by Jeff Russell and in only two years, the company...

Why choose IT as a profession?
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Why choose IT as a profession?

Modern technology has changed the way we do business, store and exchange information. These days you can’t even own a small store without the help of computers, whether it is keeping track of your inventory, saving data from the security cameras or anything else. Information Technology or more commonly known as I.T. is the most...

Advertising Industry in BiH still hasn’t reached its full potential
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Advertising Industry in BiH still hasn’t reached its full potential

Even though there is no official data, according to the state Regulatory agency for communications (short – RAK) the penetration of the internet is approximately 85% and Bosnia has a respectable rate of social media usage. As in any European country, all the FMCG players are present in Bosnia too (Coca Cola, Beiersdorf, Henkel, Procter...

Success story:  Alfa Energy Group
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Success story: Alfa Energy Group

The Alfa Energy Group Framework Plan assumes continued international growth with the strengthening of an office that remains in Bosnia and Herzegovina. Currently, the Sarajevo office employs over 50 people, with an annual investment of 2 million KM. In the next five years, Alfa Energy Group plans to increase its investment to KM 5 million a year.

Why Choose Graphic and Web Design as a Profession?
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Why Choose Graphic and Web Design as a Profession?

According to research, design and branding make up $3 billion of the total market.  (Ibis World) Graphic and web design is one of the most outsourced industries on the planet.  Why should I outsource graphic design? It’s simply. It is cost-effective and requires a lot of skill in order to efficiently accomplish such a task....